At Ordek, we are committed to providing high-quality hunting products to our customers. If you are not completely satisfied with your purchase, we offer returns and exchanges under certain conditions. Please read the following guidelines carefully to ensure a smooth process.

Products can be returned if they are unused, in original packaging, and in good condition. Items must be returned within 30 days of delivery.

For more details, see our Return Policy.

Description:
Follow these steps to initiate a return and ensure it is processed quickly:

Points:

• Contact our support team via email or the store’s contact form.
  
• Provide your order number and reason for the return.
  
• Our team will review your request and provide a return authorization and instructions.
• Contact our support team at hello@ordekwaterfowl.com

If you received a product that is damaged, defective, or not what you ordered, you may request an exchange instead of a return.

Points:

• Exchanges are only accepted for the same product or an equivalent product of equal value.
  
• Ensure the item is in original condition before sending it back.
  
• Once we receive the returned item, we will ship the replacement as quickly as possible.

Once your return is approved and received, we will process your refund promptly.

Shipping charges are non-refundable unless the return is due to our mistake. Refunds usually take 5–7 business days.

If your item arrives damaged or isn’t what you ordered:

• Include photos of the product and packaging.
• Our team will provide instructions for returning the item and sending the correct product.
• We cover shipping costs for items returned due to our mistakes.